TRANSFER
Please transfer money to the following account number:
Bank: Asia (ACB) – Hoang Dao Thuy Branch.
Account number: 6696696
Account name: NGUYEN TIEN DUNG
#Note:
To use this payment method, a bank account you need to register for Internet Banking service with your bank in order to online transfer is possible.
After successful transfer, please notify let Louis Camélia know. Let the customer service staff movethe earliest goods for customers.
DIRECT PAYMENT (COD)
Delivery staff collect cash when delivering goods to customers.
For policy inquiries, please contact Louis Camélia via:
– Hotline: (84) 34 9119315
– Email: louiscameliagroup@gmail.com
– Address: No.3, 20 Tay Ho Street, Quang An District, Hanoi – Viet Nam
SHIPPING POLICY
- URBAN —– Delivery time: 01 – 03 working days
- SMALL SUBURBS —– Delivery time: 02 – 04 working days
- BIG CITY —– Delivery time: 03 – 04 working days
- PROVINCE, DISTRICT, REMOTE AREA —– Delivery time: 02 – 07 working days
- INTERNATIONAL —– Delivery time: 10 – 20 working days
For policy inquiries, please contact Louis Camélia via:
– Hotline: (84) 34 9119315
– Email: louiscameliagroup@gmail.com
– Address: No.3, 20 Tay Ho Street, Quang An District, Hanoi – Viet Nam
EXCHANGE / RETURN POLICY
TIME EXCHANGE / RETURN: 15 days from the date of purchase (buy directly at the showroom) and from the date of receipt (buy online).
TYPE OF PRODUCTS: All full price products apply.
CONDITION OF PRODUCTS
– Unused, unworn, unworn labels.
– Comes with an intact purchase invoice.
– In case of exchange but no invoice, please contact hotline (84) 34 9119315 for detailed support.
CONDITION EXCHANGE / RETURN
– Change 01 time according to the policy.
– The value of products exchanged/returned is calculated according to the unit price on the purchase invoice.
– Only accept product returns and cash refunds for defective products export:
+) Costume: Tear, scratch fabric before use, fade color, …
+) Jewelry: Broken latch, change color, not intact,…
+) Bag: Damaged zipper, peeling, blistering skin, damaged zipper buckle, broken strap, glue peeling, missing bag pins,…
+) Glasses: Dropped lenses, broken frames, chipped screws, scratches on glass surface details,…
FORMALITY EXCHANGE / RETURN
Exchange with the same product code: only change the size or color. Change product code: calculated according to the value at the time of exchange. When the value of the new product at the time of exchange is greater than the value of the old product (based on the value on the payment invoice), the customer will make up for the difference.
CASE OF DISCLAIMER EXCHANGE / RETURN
– Delivery time is more than 15 days.
– Labels and barcodes are not intact.
– The product has been modified, used (dirty, torn, damaged, torn, faded, has a bad smell, unusual chemical smell) or is defective due to external influences after purchase, or accessories/ attached parts of the product are no longer complete/ damaged.
– The product does not have the original of the purchase invoice.
PROCEDURE EXCHANGE / RETURN
BUY AT SHOWROOM
– Exchange directly at the showroom purchased.
– Contact showroom for detailed instructions.
BUY ONLINE
– Contact hotline (84) 34 9119315 for detailed instructions.
– Pack products with invoices and accompanying gifts (if any) and send them back to the showroom address.
BUY AT MARKETPLACE
– Apply according to Marketplace’s policy.
For policy inquiries, please contact Louis Camélia via:
– Hotline: (84) 34 9119315
– Email: louiscameliagroup@gmail.com
– Address: No.3, 20 Tay Ho Street, Quang An District, Hanoi – Viet Nam
WARRANTY CONDITIONS
The product is still under warranty.
The product is still in the warranty period (365 days from the date of purchase (buy directly at the showroom)
and from the date of receipt (buy online).
TYPE OF PRODUCTS
Apply all Louis Camélia products.
WARRANTY PERIOD
3 to 10 days for products that need technical warranty.
For policy inquiries, please contact Louis Camélia via:
– Hotline: (84) 34 9119315
– Email: louiscameliagroup@gmail.com
– Address: No.3, 20 Tay Ho Street, Quang An District, Hanoi – Viet Nam
